1Introduction & Commitment
Jatbet (https://jatbet.pro) is an online betting and gaming platform serving users in Bangladesh. We believe that protecting each member's personal information is one of our most important responsibilities.
This Privacy Policy explains how Jatbet collects your personal information, the purposes for which it is used, who it may be shared with, and how it is protected. This policy should be read together with our Terms and Conditions.
By using our site or creating an account, you are deemed to have accepted this Privacy Policy. If you do not agree, please refrain from using Jatbet.
Jatbet will never ask for your password, full payment card number, or other sensitive information via email or message. If you receive such a request, please notify our support team immediately.
2What Information We Collect
Jatbet collects your information in several ways. Below is a detailed breakdown of the data we collect:
| Type of Information | Example | Collection Period |
|---|---|---|
| Identity-Related | Name, date of birth, national ID number | At the time of registration and KYC verification |
| Contact | Mobile number, email address | At the time of account creation |
| Financial | Mobile banking number, transaction history | At the Time of Payment |
| Technical | IP address, device information, browser type | During site usage |
| Behavioral | Betting history, preferred games, session duration | During Platform Use |
We only collect information that is necessary to provide our services, ensure security, and meet legal obligations. No unnecessary personal data is collected.
3How Your Information Is Used
Jatbet uses the information collected for the purposes listed below. Each use is backed by a clear and legitimate reason:
- Account management: For registration, login, identity verification, and account security
- Payment Processing: For securely processing deposits and withdrawals
- Customer Support: For issue resolution, complaint handling, and customer support
- Fraud Prevention: To detect suspicious activity and ensure platform security
- Personalization: To recommend the best games and offers tailored to your preferences
- Contact: For sending important updates, promotions, and security alerts
- Legal compliance: To meet regulatory requirements and legal obligations
- Responsible Gaming: To identify problem gaming patterns and provide timely support
We never sell your information to third parties for marketing purposes. If you do not wish to receive promotional messages, you can opt out from your account settings.
4Who Your Information Is Shared With
Jatbet may share information with specific third parties under limited circumstances and strict security agreements. Such sharing is always kept to the minimum necessary.
- Payment Provider: Mobile banking services such as bKash, Nagad, and Rocket — only the information necessary for payment verification
- Identity Verification Service: Secure document verification partner for the KYC process
- Legal authorities: To comply with court orders or government directives
- Technology Partners: Cloud hosting and security service providers — they are not permitted to use the data for their own purposes
Jatbet never shares your complete financial details, password, or sensitive KYC information with advertisers or any other commercial entity.
We have a Data Processing Agreement (DPA) in place with each third party, ensuring they use your information solely for the specified purpose and adhere to the appropriate security standards.
5Data Protection Measures
Jatbet uses industry-standard technology and practices to protect your information. Our security framework operates across multiple layers, so if one layer fails, the others continue to provide protection.
- SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption
- Two-Factor Authentication (2FA): Option to add an extra layer of security to your account
- Firewall & DDoS Protection: Prevention of external attacks and unauthorized access
- Regular Security Audits: Regular system audits conducted by third-party experts
- Staff training: All staff are trained in data protection and bound by confidentiality agreements
- Access controls: Minimum necessary access policy — only authorized personnel may access specific data
Please note that no one can guarantee 100% security on the internet. To keep your account safe, use a strong password and never share your login credentials with anyone.
6Cookie Policy
Jatbet uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help our site function more effectively.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Login sessions, security tokens, core functionality | Until end of session |
| Functionality | Remembering language preferences and interface settings | 1 year |
| Analytics | Site usage statistics and data for improvement purposes | 2 years |
| Marketing | Showing relevant promotions (optional) | 90 days |
You can manage all cookies except essential ones through your browser settings. However, disabling certain cookies may affect the functionality of some site features.
7Your Rights
As a Jatbet member, you have several important rights regarding your personal information. We respect these rights and make them easy to exercise.
- Right to Know: You may request to know what information we hold about you and how it is used
- Right to Rectification: You may request correction of any inaccurate or incomplete information
- Right to Erasure: You may request deletion of your data under certain circumstances
- Right to Restrict Processing: You may request that we stop using your information for certain purposes
- Right to Data Portability: You can obtain your information in a structured format
- Right to object: You may object to the processing of your data for specific purposes
To exercise these rights, please contact our support team. We generally respond to requests within 30 business days. However, in some cases we may not be legally required to delete or share all information.
You may be asked to verify your identity when submitting a request. This is done solely to protect your own information.
8Data Retention Period
Jatbet does not retain your information longer than necessary. A specific retention period is defined for each type of data:
- Account information: For the duration of the account and 5 years after closure (as required by law)
- Transaction Records: Up to 7 years in accordance with financial regulations
- KYC documents: 5 years after account closure
- Customer Support Contact: Up to 3 years after last contact
- Cookies & Analytics Data: Automatically deleted 2 years after collection
Once the designated retention period expires, your data is securely deleted or anonymized so you can no longer be identified. However, the retention period may be extended in the case of legal proceedings or regulatory investigations.
9Protection of Minors
Jatbet is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.
If we become aware that a minor has created an account on our platform, we will immediately close that account and delete any data collected.
If you believe a minor is using Jatbet, please notify our support team immediately. We will take prompt action.
Parents and guardians are advised to monitor their children's internet usage and use parental control software.
10Policy Changes
Jatbet reserves the right to update this Privacy Policy as needed. If changes are made, you will be notified in the following ways:
- The updated version will be published on this page of the website
- The "Last Updated" date at the top of the page will be revised
- A notice will be sent to your registered email address for any significant changes
- A notification may be displayed upon your first login after any changes
Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.
11Contact Us
If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch with us. Our data protection team is always ready to respond to your requests.
This Privacy Policy is part of Jatbet's Terms and Conditions and Responsible Gaming Policymust be read in conjunction with.